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How can we help?

We are here for you! Do you have questions about a product, the installation or do you need a spare part? Feel free to call us or send us a message. We also offer helpful information in our FAQs, manuals and installation videos.

Do you need a spare part? Is your product defective?

Contact us directly! Our in-house RMA service offers immediate and fast help. We offer direct technical support, product repair or exchange - no matter where you purchased the product from. Only a few articles can still be handled by retailers. Of course, our support will inform you immediately in such a case.

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Repair
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Exchange

We'd like the RMA process to flow as seamlessly as possible. The more accurate and detailed the information we receive from you, the faster your problem can be resolved.
Please provide the following information:

  • Which product does this concern?
  • Did the problem occur with other components, and if so, which?
  • A detailed description of the problem
  • Proof of purchase - if available
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E-mail Support

Message us





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Service-Hotline


Germany
Monday to Friday: 8 am–3 pm
+49 531 60945294

United States
Monday–Friday: 8 am–5 pm (UTC-5)
+1 843 292 9494

Your feedback is important to us!

Your satisfaction is important to us. Please use the form to give us feedback on your product or our service and to ask questions. Let us know what concerns you and what we can do better. We look forward to your feedback.

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At ARCTIC, everything we do is in service to our customers. We support our customers throughout the entire life cycle of their ARCTIC products with personal support, many years of spare parts supply and a 6-year manufacturer's warranty.

If you're happy, we're happy!

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